bUSINESS & FINANCE
It’s a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you’re faced with an automated voice menu, put on hold, or told that the agent is not authorized to refund your money.
American consumers spend, on average, 13 hours per year in calling queue. According to a 2010 study by Mike Desmarais in the journal Cost Management, a third of complaining customers must make two or more calls to resolve their complaint. And that ignores the portion who simply give up out of exasperation after the first call. In fact, according to a 2017 survey by Customer Care Measurement and Consulting the Carey School of Business at the Arizona State University, over three quarters of complaining consumers were less than satisfied with their experience with the given company’s customer service department.
These accounts seem at odds with the pledges by many companies that they are committed to great customer service. Consider United Airlines, among the lowest ranked of major airlines on customer service, which claims to offer a “level of service to our customers that makes [United] a leader in the airline industry”. This is in line with surveys over time that indicate that consumers consistently perceive that customer service is generally bad and even possibly becoming worse. Despite promises companies make to treat people well, customers don’t seem to be buying it.
There’s some evidence that customer queues may be unavoidable at times. Caller complaints tend to arrive randomly, making it impossible to staff agents to handle unpredictable fluctuations in call volume. But our research suggests that some companies may actually find it profitable to create hassles for complaining customers, even if it were operationally costless not to.
Since 2015, we examined the incentives structures within customer service departments at over a dozen companies in finance, technology, and travel services to understand why customers perpetually experience hassles. We found that these companies screen complaining callers by using a hierarchical organizational structure. This structure, we argue, keeps a lid on the amount of redress customers are willing to seek. In other words, by forcing customers to jump through hoops, the organization helps curb its redress payouts.
As part of our research, described in a forthcoming article in the journal Marketing Science, we interviewed managers of call centers to understand how their customer service organization is structured, and the way it contains redress payouts. We found that most involve at least two levels of agents.
The Level 1 agents take all incoming calls and hear each customer’s complaint first. These agents are typically limited in the amount of redress they are authorized to offer to the caller. For example, one Indian call center that serves the seller of language learning products forbade Level 1 agents from offering any monetary refunds. These agents could only offer replacement items or provide information on the status of an order. Any caller insisting on a refund was told to call the U.S. headquarters during normal business hours, generating additional tasks for any customer seeking more compensation from the call center manager, or Level 2 agent. This design relies on the fact that some consumers are not willing to incur this hassle. When this happens, the company is off the hook for the additional payout.
There may be a hidden layer of discrimination at play here as well. Studies and surveys have shown that some segments of consumers, such as women, African Americans, and Latinos, may experience higher hassle costs when dealing with customer service. We find that if the firm’s target market is more likely to experience hassles, then its customers are less likely to escalate claims. As a result, a tiered structure suggests that these consumer groups will receive lower payouts and refunds, on average.
So what about the idea that frustrating customers has consequences on customer retention and long term reputation? For example, some experts advise companies with upset customers to reach out to them directly to win them back. But, some companies have little regard for their reputation, especially those who control a large market share. This is reflected by the fact that the Carey School of Business survey respondents said they’re most frustrated with airlines, internet, cable, and telephone service providers. Most of us, for example, remember seeing the video of a bumped passenger being violently removed from a United Airlines flight in the spring of 2017. While the airline incurred a few payouts for the mess it created, it remains highly profitable with no noticeable loss in market share. Unfortunately, this means companies with few competitors may find worthwhile to alienate angry customers in order to save on redress costs.
Of course, there may be other advantages of a hierarchical structure. For one, it can aid in screening out illegitimate refund claims. Forcing the customer to endure the hassle of bringing the laptop to the retailer to prove that it is defective essentially stops a lying customer from acquiring an illegitimate refund. But overall, our research shows that the benefit of curbing redress costs can explain the wide-spread use of hierarchical call centers at many customer service departments. This may help us understand why some of the most hated companies in America are so profitable and why customer service, unfortunately, remains so frustrating.
Source -Havard business School
How do angel investors and angel groups work? Where do you find them as an entrepreneur?
Angel investing has not only become trendy and highly profitable, it has emerged into being a powerful source of fuel for the national economy, jobs, and new innovation. For entrepreneurs, angels have become a primary source of funding, and for many startups, a vital part of their existence. How do angels and groups work? How is this type of fundraising different? How can founders connect with this money?
As described in my book, The Art of Startup Fundraising, high net worth individuals make up the bulk of the ranks of start-up investors. These individuals are often referred to as ‘Angel Investors’ or ‘Accredited Investors’. The term angel investor actually was born out of investors that financed the broadway shows back in the day.
While an angel is normally an accredited investor, this isn’t always true. And not all accredited investors are angels. Together, these individuals both have the finances and desire to provide funding and for many reasons, they are among the most appealing sources of funding for start-up founders.
While there are various levels and definitions of ‘high net worth’ individuals; accredited investors are defined as those with a net worth of $1M in assets or more (excluding personal residences), or they have $200k in income for the previous 2 years, or a combined income of $300k for married couples. This is all according to the definition established by the Securities and Exchange Commission (SEC).
Angel investors are individuals who invest in start-up businesses; normally in the early stages. This tends to be on Seed rounds of financing and also Series A rounds. Super Angels are those that invest checks north of $500K on Series A and up.
Angel investors also invest via family offices if they are ultra high net worth individuals. Family offices often go unnoticed or unrecognized by many entrepreneurs and start-ups. But they are a very significant force in the investment world and capital markets. So much so that they effectively lobbied Congress to provide family offices exemption under the Dodd-Frank Act. We’re talking about Rockefeller money.
Angel investors fill the gap between friends and family, and more formal venture capital funds. Some invest purely for profit. Others look to make an impact with their funds by investing in causes and industries they are really passionate about. This can range from sustainable farming to education and healthcare start-ups.
Angel investors invest their own money, where the typical amount raised ranges from $150,000 to $2,000,000. According to Richard Branson’s VirginStartups.org angels invest around $1B in startups in the UK each year.
Since angel investors are very often individuals that have held executive positions at large corporations, they can often provide fantastic advice and introductions to the entrepreneur, in addition to the funds. A Harvard reportprovided information on how angel funded start-ups had a higher chance of survival.
Angel investments are high-risk, which is why this strategy normally doesn’t represent over 10% of the investment portfolio of any given individual. What angel investors look for is a great team with a good market that could potentially return 10 times their initial investment in a period of 5 years. The exits, or liquidity events, are for the most part via an initial public offering or an acquisition.
According to the Halo Report, angel investors particularly like start-ups operating in the following industries: internet (37.4%), healthcare (23.5%), mobile and telecom (10.4%), energy and utilities (4.3%), electronics (4.3%), consumer products and services (3.5%), and other industries (16.5%).
Data collected by the Kauffman Foundation shows that the best estimate for angel investor returns is 2.5 times their investment even though the odds of a positive return are less than 50%, which is absolutely competitive with venture capital returns.
Reaching nearly $23 billion, angel investors are not only responsible for funding over 67,000 start-up ventures annually, but their capital also contributed to job growth by helping to finance 274,800 new jobs, according to the Angel Market Analysis by the Center for Venture Research at the University of New Hampshire. On the contrary, venture capital firms only invest in 1,000 new companies per year.
While angel investors contribute about five times less capital to start-ups than VCs, individual investments in start-ups grew by 36 percent from 2008-2012, while venture capital investments dropped by 8%, according to Dow Jones VentureSource. Thanks to the JOBS Act, need for new investments following the 2008 financial crisis, increasing awareness and new technology there were over 750,000 active angel investors by 2013 when the new regulations were starting to be implemented.
The dominating geographic area, in terms of number of angel investments, is Silicon Valley, however, Silicon Alley (New York City) is catching up quickly.
Six reasons these high net worth investors are an attractive source of capital for you:
Note that a Stanford study reports that 90% of all seed and start-up capital comes from angel investors.Once you know who to pitch, it’s all about perfecting the pitch deck to close your round of funding. For a winning deck, take a look at the pitch deck template created by Silicon Valley legend, Peter Thiel that I recently covered. Thiel was actually the first angel investor in Facebook with a $500K check that turned into more than $1 billion in cash. Moreover, I also provided a commentary on a pitch deck from an Uber competitor that has raised over $400M .
Angel Investor Groups
Angel investors are increasingly combining to form and join angel groups. According to historical data and the Angel Capital Association the number of angel groups multiplied by from just 10 in 1996 to over 330 in 2013.
During the last 15 years, angel investors have joined different angel groups in order to get access to quality deals. If you are not a Reid Hoffman, a Ron Conway, or connected somehow to one of the founding members of the start-up, it was certainly very hard to gain access and participate unless you were affiliated with one of the angel groups.
Some of the biggest angel groups that are most active include the New York Angels, Houston Angel Network, Alliance of Angels, Golden Seeds, Launchpad Venture Group, Robin Hood Ventures, or Tech Coast Angels amongst others.
There are a variety of reasons for this groups to come together, including:
These groups can give individuals more confidence in investing, which in turn can result in better terms for entrepreneurs.Angel groups are typically organized by geographic region. Top angel groups appear to incorporate around 100-200 members. Some focus on a specific group of industries, while others are more open. Collectively these groups have invested in over 60,000 US based startups.
Finding Angel Investor Groups
There are a variety of ways to find angel groups, including:
The Angel Capital Association has an extensive online directory of regional angel groups around the US.CB Insights’ algorithms were used to identify these top angel groups:
With a successful exit for your own startup, you may even become an angel yourself one day. The Angel Capital Association and Kauffman even offer guides on creating your own angel group.Choosing the Right Angels for Your Fundraising Needs
Angels are individuals. Along with that comes an enormous variety of unique personalities and perspectives. Angel groups can help create more consistency, structure and organization in investments, while streamlining and simplifying the fundraising process for entrepreneurs.
Still, it is important to find the right fit. Factors to consider include:
True to their name, angels have really done wonders for many entrepreneurs and the startup ecosystem. Over the last decade the number of these investors has grown immensely as many individuals look to capitalize on the successes of their friends and peers. Many have organized as angel groups to learn, lower risk, and make more impactful investments.Today, founders are almost spoiled for choice with such a variety of groups to approach. The key to success is finding the right matches, and presenting your pitch well.
I am a serial entrepreneur and the author of the The Art of Startup Fundraising. With a foreword by ‘Shark Tank‘ star Barbara Corcoran, and published by John Wiley & Sons, the book was named one of the best books for entrepreneurs. The book offers a step-by-step guide to...
Alejandro Cremades is a serial entrepreneur and author of best-seller The Art of Startup Fundraising, a book that offers a step-by-step guide to today‘s way of raising money for entrepreneurs.
Each person's individual investing strategy may be different, but there are things every investor should avoid. Many individuals start investing with little to no education about the markets and learn the hard way by losing money. Instead, take note of these four investing mistakes.
1. Trying to time the market. Popularized by film and social media, day trading appeals to many because of the high rate of returns. Not only that, it's been personified as a get-rich-quick method when, in reality, that is far from the truth. Day trading or trying to time the market is highly risky and typically results in loss of principal and even more.
Instead of trying to time the market, you should aim to slowly add to your portfolio and dollar cost average over time to let your money grow. Certainly, there are successful active managers, but risking your retirement to try to make extra money is not worth it. Instead, look for mutual funds and exchange-traded funds that suit your investing goals, and use them to create an investing strategy that fits your needs and allows the overall market to build your wealth over time.
2. Failing to properly assess risk. It is easy to get caught up in the glamour and returns of investing. But don't forget that just as quickly as the market built your wealth, the market can take it away. Unfortunately, many investors fail to see the downside risk and only focus on upside potential. If you invest over the long term, there will inevitably be a period of time when you lose money. It is how you mitigate the risks and insulate your portfolio that matters.
Another purpose of risk management is to implement a buffer between your investments and your emotions. The human mind can be your own worst enemy, because investing is a long-term game and the human mind is geared for instant gratification. Irrational thoughts tend to enter the mind in times of elevated levels of stress.
Risk management will allow you to detach emotionally and stick to your game plan through the ups and downs of the market.
3. Not diversifying your investment portfolio. Putting all of your eggs in one basket is not a good investing strategy. You can make a lot of money if the technology and entertainment sectors do well and that's where your money is, but putting all investments into one area will likely not perform well long-term.
Instead, you should look to diversify your holdings across a few different assets that have different correlations. The goal with diversification is if the market should take a hit in a certain sector or a certain market cap, your portfolio will not suffer as a whole.
4. Not understanding your investments. Lastly, it is critical that you understand what you are buying.
Understanding how a company and its stock work has two major benefits. First, you'll know what to expect out of the stock or fund. If you enjoy technology and know a lot about it, you'll know if what a company is saying is good or bad. Many times the market reacts as a pack, but if you truly understand a company, you may realize some market moves are irrational.
Second, you can talk about your portfolio with confidence. Individuals sometimes buy investments because a family member said it was a good idea. Ultimately it is your decision and your money that is on the line. Having the ability to talk about your investments not only will make you more aware but also show you have confidence in your plan of attack.
The stock market can be an intimidating place to the untrained eye, but it can provide you with wealth-building potential. Avoid trying to time the market. Instead, ride the waves and let your money grow slow and steady.
Do not take on unnecessary risk unless you absolutely must. Diversify, diversify and diversify some more, ensuring your investments are not all in one basket. Finally, understand what you are investing in. These actions will put you on the right path to building your wealth.
KENNETH R. HARNEY
It’s the gender gap you don’t hear so much about: Single women are buying homes and condos at what may be more than twice the rate of single males, and the trend appears to be accelerating.
• Single women accounted for 18 percent of all home purchases last year compared with just 7 percent by single males, according to survey data from the National Association of Realtors. This makes single women the second largest segment in the entire home-purchase marketplace, behind married couples.
• Citing data from the most recent U.S. Census Current Population Survey, which covered 60,000 households, Ralph McLaughlin, chief economist for consulting firm Veritas Urbis Economics LLC, found that the share of home purchases by single women in 2017 — including never-married individuals, widows and divorcees — hit 22.8 percent, the highest on record. The gap between single females and single men was not as dramatic as in the Realtor study, however.
• Home builders have picked up on the trend and increasingly are designing homes and subdivisions to appeal to women’s preferences, including singles. Pat McKee, president of McKee Homes, a builder active in four North Carolina markets, has found that in some of the company’s developments, significant percentages of the homes — upward of 50 percent in one case — were purchased by single women in their 30s, 40s and older, so this is not just a phenomenon limited to younger singles. Many of these buyers, he told me, “are tired of living in apartments and now feel confident enough to buy a new home.”
• Single female purchasers tend to be more likely to see buying a home as an investment, according to Jessica Lautz, director of demographic and behavioral insights for the National Association of Realtors. Single women pay slightly more on their purchase on average than single men — $185,000 compared with $175,000 — and are more likely to have children under 18 in their households.
• Rising rents appear to be a hotter button for single women than for men. In a recent tracking study conducted by research and publishing firm Builders Digital Experience, 23 percent of single women cited rising rents as a “trigger” motivation behind a home purchase, well above the 16 percent average for all recent buyers.
Colleen Fleming of Chicago illustrates some of the aspects of the single-female buyer trend. She’s an instructional design program manager for the American College of Surgeons and, working with a RE/MAX broker in the city, recently bought her first home — a two-bedroom, two-bath condo with parking space in an uptown neighborhood. The condo cost $307,000 — more than she had originally planned — but far below what comparable units would command in the hyper-expensive San Francisco Bay area, where she previously lived.
“I found it more feasible to buy” than expected, Fleming said in an interview. She “definitely looked at it in investment terms,” but most important of all, “I had gotten to the point where I wanted having a place that’s really mine, where I could make the changes I wanted. Now financially it was a possibility.”
Shoshana Godwin, who is single and works as a real estate agent for brokerage company Redfin in Seattle, bought a condo close to downtown -- a two-bedroom, one bath unit that cost her $285,000 two years ago. Comparable units in her building are now selling for $500,000 in Seattle’s crazy-hot market, confirming her impression that buying instead of renting would be a good investment. She says she encounters “lots of other” single women who are actively seeking the same: A place they can call their own that also will prove to be a productive use of their financial resources.
So what’s with the single guys out there? Why aren’t they doing what smart single women are doing? There appears to be less survey research available on that subject compared with women, but builder Pat McKee says that at least anecdotally from discussions he’s had, “planting roots just doesn’t seem to have the same priority” for single men as for single women.
Godwin, who works extensively with singles of both genders, notes that in markets like Seattle, where job transfers at high-tech companies are commonplace, single men appear to be “more concerned” than women about having to relocate. “They are a little more afraid” to make commitments in real estate but seem to be fine with living in a nice, well-located rental.
What To Do If You Find Out The Person You’re Dating Is Deep In Debt
If you’re dating these days, you’re very likely to meet some folks who are dealing with serious debt.
One in five Americans say they have more credit card debt than emergency savings, according to a recent survey from personal finance company Bankrate.
And then there’s lingering student loans. Nearly 6 million Americans owe $50,000 or more in student debt, according to analysis from researchers with the Brookings Institution.
You’re probably not going to discuss a person’s debt on the first date, but at some point, you’ll find out about it and the ensuing conversation is bound to be a little awkward. The good news for both of you? Financial experts say personal debt shouldn’t necessarily be a dealbreaker. Below, they share seven tips for handling the conversation.
1. Recognize that not all debt is created equally.
“This has to be an open discussion without judgment. Talk to them and find out how much the debt is, and more importantly, how the debt was accumulated. Sometimes how the person got into debt is more important than how much debt they’ve accrued. For example, there’s a big difference between a person who has $50,000 in credit card debt because they used the money for vacations and fun, and a person who has $50,000 in school debt. In the latter case, they may be serious about money and their future. Remember not all debt is bad debt. I’d much rather have a spouse who used their credit on education rather than fun. That says a lot about them.” ― Samuel Rad, a certified financial planner at Affluencer Financial and an instructor at UCLA
2. Keep an open mind, even if it is credit card debt.
“According to a recent survey from Marcus by Goldman Sachs, nearly 70 percent of Americans say a partner’s credit card debt would be the most bothersome type of debt when compared to student loans, a car loan, or medical-related debt. That said, it’s important in this situation to keep an open mind: Credit card debt doesn’t necessarily mean your partner has an excessive spending problem. A series of unexpected life moments such as a car accident, emergency vet bill or home repair may have contributed to the debt. Identifying the underlying issues allows you to help your partner overcome any potential bad habits and assess strategies to pay it off faster. To get the conversation started and make your partner feel comfortable, open up about your own financial situation. Talk about any debt you may currently have or have paid off before focusing the attention to their situation.” ― Andrea Woroch, a personal finance expert and Marcus by Goldman Sachs ambassador
3. If you feel uncomfortable broaching the subject, frame it as a conversation about your future together.
“These conversations aren’t going to be easy, especially if the person you are dating is in serious financial trouble. Try and frame the conversation in terms of things you want to do together like have kids, buy a house or travel. What will this debt mean for your life together or your financial goals? You may need to put some of these goals on hold until your partner gets their debt under control.” ― David Rae, a certified financial planner with DRM Wealth Management in Los Angeles
4. Have an honest conversation about your relationship with money growing up.
“Your partner needs to be willing to talk about their upbringing around money. What messages did they get from their parents about spending, saving and what money meant to them? Are they really different than yours? If so, this lays the foundation for regular check-ins with each other about money issues as there is more chance of problems. If you both come from a family where saving was part of the expectation, then perhaps you can help get them back on course.” ― Linda Lubitz Boone, certified financial planner and president of the Lubitz Financial Group
5. Ask yourself: Am I OK being in a relationship with someone who has accumulated debt?
“Like any other quality, money should not be discounted when choosing a partner, especially one that you intend to spend your life with, and possibly, a bank account. You need to ask yourself if you are OK walking into a relationship owing money to others, because once you are in a long-term relationship, your partner’s problems inevitably become your own.” ― Roxana Maddahi, a wealth adviser at Steel Peak Wealth Management
6. If you are moving ahead with the relationship, do everything you can to be a supportive partner.
“If you are really into the person that you are dating, and being financially savvy is important to you, become a source of solutions and support. Identify ways that you are able to help without it costing you financially. For instance, instead of expensive date nights, encourage and embrace ways to curb spending by creating a list of free or low-cost events you can attend as a couple. Also, attend financial wellness events together. Many cities offer events geared toward educating communities on the importance of financial education. (You can easily find some of these for free on Meet Up.) Personal finance is extremely personal; remember to avoid any conversations that can be perceived as judgmental or belittling. The more insight you have around the how, why and when of someone’s financial situation, the easier it will be to have an honest dialogue around this topic.” ― Marsha Barnes, a personal finance expert and founder of The Finance Bar
7. Don’t assume your partner wants you to pay off their debt.
“Ask if your partner wants you to help in repaying the debt. This question will help you gain a better understanding of the kind of person you are dating. It’s best to find out early on if your partner wants you to help them out financially to avoid unpleasant surprises down the road. If they don’t want your help in climbing out of their debt, then don’t insist on providing assistance. If that’s the case, let the person you’re dating act from a place of strength and take responsibility over their life by allowing them to resolve their financial issues on their own. ” ― Courtney Cleman, a relationship coach at The V Club and a former financial analyst
Rejection. Losing. Failure. Nobody strives for them. No athlete sets out to lose, no entrepreneur’s goal is bankruptcy. But as if an act of divine mercy, there’s positives to be found in the negatives. In fact, successful people often preach as Gospel the value found in failure.
Denis Waitley said it well. “Failure should be our teacher, not our undertaker. Failure is delay, not defeat. It is a temporary detour, not a dead end. Failure is something we can avoid only by saying nothing, doing nothing and being nothing.”
The mark of a successful person lies in their response to negative situations. They lick their wounds but stay on the battlefield. They find strength in their scars. Here are 10 hidden blessings to cushion rejection, losing and failure.
1. You’ll clarify your passions.
Many of us struggle with decision making. Folks with creative energy typically have their hand in multiple pies. But even a jack-of-all-trades knows there’s a limit to how thin you can spread yourself.
Often, failure and losing result from diminished passion. You'll realize you weren’t as passionate about that project as first thought. The pruning effect is a positive. As you clear your plate a little, you'll make more room for what really excites you, and direct your energy toward that. Focused energy is when you’re most effective. Failure gets rid of fluff.
2. You’ll uncover new skills.
Remember when George Bush nimbly dodged that shoe aimed at his head? Nobody thought he had the skill to do that. And I suspect neither did he. Until that moment.
Facing challenges and enduring a loss compels you to gather up resources and develop skills beyond your arsenal. In cases of “hysterical strength,” where people lift vehicles off someone trapped, it’s the negative situation that creates the spike of adrenaline needed to act beyond one’s capability.
Negative experiences cause us to respond in ways beyond what we thought possible. The obstacle beckons to be overcome. To rise to the occasion, there needs to be an occasion.
3. You’ll find out who your friends are.
Take a spill and you’ll see who emerges out of the Facebook crowd to lift you up. Sure, everyone’s busy, but we make time for the things we value and care about. “I’m too busy” can be translated, “It’s not that important.”
Hitting rock bottom has a way of uncovering the healthy, genuine relationships from the detrimental. You’ll want to keep investing in those who are nursing your wounds, and distancing yourself from those silent and nowhere to be seen.
4. You’ll check your blind spots.
It only takes one accident for a driver to never forget to check their blind-spot again. A harsh way to learn, but some changes in behavior only happen with major shocks to the system.
While there are habits and skills you haven’t yet acquired, failures remind us of habits and skills we do possess, but are simply lazy in implementing. After suffering a burglary, you’ll never forget to lock the screen door again.
5. You’ll Burn away pride and arrogance.
Nobody is immune to pride and arrogance. To say you’re beyond pride and arrogance is a little…well…prideful and arrogant. Losing is the glass of water for that bitter pill of pride. But that unpleasant process gives birth to humility. Which is perhaps the most attractive and profitable virtue anyone can possess.
As the well known proverb goes, pride goeth before the fall. Rejection and loss exchanges pride for humility, and humility may be the saviour that keeps you from a truly damaging fall.
6. You’ll grow elephant skin.
The shins of Muay Thai fighters can break baseball bats. The micro-fractures from hours of kicking heavy bags become filled with calcium, resulting in abnormal bone density just as muscle fibers grow as a result of micro-tears in the gym.
The adage rings true, it’s the pain that brings the gain. Advice 101 for anyone stepping out to pursue their dream is prepare for rejection, criticism and haters. With each punch thrown your way, you’ll realize you can’t please everyone, that the issue lies more with them than with you and the impact will start to soften.
7. You’ll never again wonder “what if?”
The question of “what if?” can cause hours on end staring out the window. When that curiosity is pursued only to find you’ve boarded the wrong plane, failure is the blessing that pulls you right off. You’ll no longer be kept up at night wondering about that other option.
Curiosity can cripple your consciousness and distract from the work you should be doing. But sometimes engaging your own nagging is the only way to silence it.
Seeing his father drink beer, a teenage Tony Robbins begged his mother to let him try. Not only did she let him try, she gave him a whole six-pack, and wouldn’t let him leave until he drank every drop. Tony has never touched alcohol since. The taste of his own vomit may have something to do with that.
8. You’ll finally ask for help.
Everyone with passion and ambition is tragically plagued with superhero-syndrome. That becomes harmful when the candle is burning at both ends, drifting toward burnout.
When the word “help” disappears from your vocabulary, it’s found when you crash and burn. You'll realize the skill of delegation is critical for your health and progress. The pain teaches us to move from viewing help negatively as a form of weakness, to positively recognizing that success is expanding your own capacity by forming a team.
9. You’ll go to the drawing board.
Failure encourages you to engage in iteration. The process of reevaluating and refining produces a better result. As the saying goes, Why fix it if it ain’t broke? Some things need fixing, but reevaluation seldom happens before something breaks.
One of the greatest human achievements is the 110-mile swim from Cuba to Florida, without a shark cage. The only individual in the world to accomplish that feat is 64-year old Diana Nyad in 2013. It was her fifth attempt. She tried once in 1978 and three more times from 2011 – 2012 before succeeding.
One major reason her fourth attempt was cut short was jellyfish stings that left her face puffy and swollen. This time, she wore a full body suit, gloves and a mask at night—when jellyfish rise to the surface.
She failed, went back to the drawing board, made iterations, then succeeded.
10. You’ll appreciate your success.
Value and meaning become heightened in the face of difficulty. The greatest celebrations come from the toughest battles. You’ll realize the dream isn’t all rainbows and butterflies. When the journey includes getting back on your feet and dusting yourself off, you’ll be more inclined to stop when you see roses, and express a little more gratitude at the finish line.
There are just 14 “eight-thousanders” on Earth, meaning the tiny number of mountains higher than 8,000 meters. Few recognize the name Kangchenjunga while Everest, just 262 meters higher, is a household name. The failures and deaths attempting to climb Everest make it the most respected and celebrated climb.
The bitterness of every failure adds sweetness to every victory.
There has never been a more inspiring time to get into business than now.
If you look at the huge growth in American, British, European and Japanese stock markets, and think you could be one of them too, it’s time to get started. My Tim Sykes Millionaire Challenge has taught me a lot about what works and what doesn’t.
Here are my top millionaire business tips for creating a winning business.
You can do it.
Business has taught me is that you need a commanding self-belief. We’ve all heard the advise fake-it-till-you-make-it. And this is so true. You need to believe in your idea if you’re going to be successful.
I like to look at Winston Churchill as a prime example of what it means to believe in yourself. All those often-repeated quotes come from the short period between 1940 and 1941 when Britain stood alone against the Nazis and was on the brink of defeat.
It’s this unwavering belief that will keep you going.
Are you looking at the big picture?
I looked at the news recently and I saw the US panicking. Analysts railed against the lack of US jobs growth. But if they viewed the big picture they would see a total unemployment rate of 4.1 percent, the best since the year 2000. That’s massive progress.
Don’t allow bad results to derail your confidence. You will always have bad months in business. Look at the big picture and see how far you’ve come and whether you’re still on track to meet your goals.
It also works the other way. Don’t let a single month of good results hide the big picture. Look at your long-term goals.
Risk correlates with reward.
In business you must be willing to take risks to gain those rewards. Every major businessperson in history has taken incredible leaps in the dark to achieve what they did. Take the formation of Rolls Royce. Only a partnership between a magnificent working-class engineer and a leading upper class marketer in England created this iconic brand.
They put everything on the line to do it. Sooner or later you will have to take those risks too. I believe that these risks are inevitable. At the same time, I always take calculated risks. I don’t hit and hope, I research and ensure this is really the right decision.
Keep pushing onwards.
Setbacks, challenges and moments of self-doubt are all features of my business career. And that’s fine. It’s natural.
What separates success from failure is your ability to keep pushing onwards. I go out of my way to be optimistic and to dwell on the bright side of my business. That doesn’t mean I promote blissful ignorance, but it’s important not to live and die on your failures.
Always keep things in perspective and to look to the future. Never allow your setbacks to define you. Think about how to avoid making the same mistakes and staying on track with your goals.
According to the most recent State of the Automotive Finance Market study from Experian, EXPN, -0.89% the average new car loan surged to a shocking $30,534 during the first quarter of the year. Unfortunately, those purchasing new cars didn’t lower their expenses that much. The study noted that the average used car from a franchise set consumers back $20,904, whereas the price of the average used car purchased independently climbed to $16,612.
But what’s really astounding is how long people promised to pay their loans back. New car loans—for both new and used vehicles—lasted an average of almost 69 months, the report noted. Obviously, this is a lot of cash, and there are borrowers who can’t truly afford these loans.
If you’re getting ready to purchase a car and don’t want to overspend or borrow too much, here are seven tips that can help.
1: Review your budget
Whether you plan to finance your car or pay entirely in cash, you need to make sure you understand the financial implications of the purchase. Figure out how the monthly payment will affect your monthly budget or how paying in cash might affect your finances over all.
If you’ve been paying a $400 or $500 monthly car payment all along, you might already know what you can handle. But if you’re financing a car for the first time, you’ll want to sit down and write out a budget and your expenses to gauge how much you can truly afford without forsaking your other financial goals.
If you’re paying for a car in cash, make sure you’re not depleting your emergency fund—and that you’re leaving enough money behind for your regular bills and living expenses.
2: Consider the interest rate
While the total cost of your new or used car is a good place to start your comparison, you should also check to see what interest rate you qualify for. Generally speaking, the interest rate you qualify for will depend on the quality of your credit score.
And if you think it doesn’t matter, think again. Even a few percentage points can make a huge difference. If you borrow $25,000 at 8% APR, for example, you’ll pay $506.91 a month and incur a total loan cost of $30,414.59. If you take out the same loan but qualify for 4% APR, on the other hand, you’ll pay $460.41 a month and only $27,624.78 over the life of your loan.
3: Don’t forget about the length of your loan
While it’s important to gauge the affordability of your new car’s payment and the interest rate you qualify for, don’t forget about the length of your loan. Taking out a longer loan can help you qualify for a lower payment, but you may pay a lot more interest due to the longer stretch of time it takes you to repay.
And if you need to borrow for longer than you really want, it might be worth asking yourself if you’re spending too much.
“If you must borrow money for a car, make sure it is an amount that can be paid off in three to four years and the payment will comfortably fit within your monthly budget,” says financial planner Matt Adams of Money Methods. “If you need to finance a vehicle for anything longer than four years to simply get the payment within reach, you are likely buying more vehicle than you should.”
4: Remember the higher ongoing costs of new vehicles
In addition to the sticker price of vehicles you’re considering, it’s smart to look into other costs you might incur, says financial adviser Ryan Cravitz of Milestone Wealth Management.
“Make sure that you don’t forget to account for the many so-called hidden costs when buying a particular car,” he says. “Factors such as the cost of insuring the vehicle, the average maintenance and repair costs, the fuel economy ratings, and whether you should buy the extended warranty are just a few things that should not be ignored.”
Also, don’t forget that a lot of these costs can be higher if you purchase a new car right off the lot. Auto insurance rates in particular tend to be heftier than you might expect when you purchase a newer, more expensive vehicle.
5: Ask yourself about the trade-offs
Taking on a new car loan is often one of the easiest ways to get into the car you want. While it’s difficult and time-consuming to save up tens of thousands of dollars in a new car fund, you can visit a dealership, finance a car, and drive off the lot in a matter of hours.
Unfortunately, you’ll likely pay a pretty penny for the privilege. While you may theoretically be able to afford the payments on your new car, something usually has to give. And that something might be an expense you miss being able to afford like you were back in the days you didn’t have a huge car payment hanging over your head.
“Remember that whatever you spend on your car, that’s money you won’t have for clothes, food, or going out with your friends,” says financial adviser Anthony Montenegro of Blackmont Financial Advisors. “So, weigh out the trade-off carefully and spend wisely.”
6: Set a firm limit and consider your options
While any of the tips above can help you figure out how much you can afford to spend on your new ride, some financial advisers suggest simplifying the process with a firm limit.
For example, New York financial adviser Joseph Carbone of Focus Planning Group recommends that his clients never take out a car loan that exceeds 10% of their monthly income. “Of course, everyone’s situation is different,” he says. But this situation can truly work if you let it.
Let’s say your take-home pay is $4,500 a month. Using this rule, your car payment should come in under $450 a month. That may not be enough to get you into the car you want, but it’s enough to get you into the car you need.
Financial adviser Brian Hanks also suggests considering more than one car as you make your final selection.
“After you choose a model car you think you want, pick your second favorite,” says Hanks. “Compare the monthly costs of your first and second choice cars side by side. Without a tangible second choice to compare against, it’s too easy to justify higher monthly costs for your first choice.”
7: Spend less than you can afford
If you’re still struggling to decide how much to spend—or you’re worried about overextending yourself—take a step back. Unless you need a new car today, there’s nothing wrong with thinking through your decision for weeks or months until you know exactly where you’re at.
And if you still can’t decide, try to err on the side of spending less than you can afford, says financial planner Mitchell Bloom of Bloom Financial, LLC. Bloom says he sees a lot of people who under-budget for and overspend on cars to the point where it puts them in financial peril. Fortunately, this situation is completely avoidable if you do some legwork.
The bottom line: Keep your expenses low, save as much as you can, and have a long-term plan. And if this advice doesn’t mesh with the car you want to buy, you’re probably spending too much.
J D Wetherspoon is well-known in the United Kingdom for its more than 890 pubs, as well as a chain of upscale bars and boutique hotels. The firm, founded in 1979 by Tim Martin, grosses about $2.2 billion a year and employs more than 37,000 people. Martin prides himself on visiting anywhere from 10 to 20 of his establishments each week. He writes notes on the staff, the cutlery, the quality of food and, of course, the beer. Oh, and he consumes about two to four pints of it just about every day.
Martin's official title at Wetherspoon, which is a publicly held company, is chairman and founder. But, don't you dare call him that. "I'm a publican," he said in a recent BBC interview. "My day-to-day life is running pubs."
What do you say when people ask you what you do for a living? Are you a "small business owner?" An "entrepreneur?" A "CEO?" Don't believe it. You're none of those things. Those are just titles, made up to make people feel more important. This is not what you really do.
Instead, think of what your business does. If your business provides landscaping services, then what you really do is you create beautiful lawns. If you distribute piping to energy companies, then you're really helping customers in the oil industry be more efficient. If your shop sells coffee, then you're a seller of coffee and if your store sells men's underwear then you sell men underwear.
Me? My title may be president of the Marks Group but that's not who I am and that's not what I do. When people ask me what I do, I say I sell technologies that helps our clients sell and market their products.
To me, when someone says they're a CEO they lose credibility. It's like the title is being used to impress other people. It's very easy when you start a business to give yourself whatever title you want (I find it hilarious -- if not a little sad -- when some guy repping industrial products from his home office seriously refers to himself as a CEO).
Of course, titles are necessary in the corporate world. You need them when you fill out a form or when you hand out a business card. But a title is not what you do. Martin's business philosophy is that you're not out to change the world. You're just out to make it a tiny bit better. That's what you really do.
You help other people. You are directly responsible for making and selling stuff that is used by people to make their lives better in some small way. If you're an employee, you contribute to an organization that makes and sells stuff that is used by people to make their lives better in some small way. If your business is selling boring pipes or packaging or farm equipment to other businesses, your products are helping those business create stuff that ultimately is used by people to make their lives better in some small way.
Don't discount this. Every business is important, every business makes a contribution, every business is -- in some small way -- making the world a tiny bit better.
So the next time someone asks you what you do, for goodness sake never, ever say you're a CEO or a president -- and definitely don't call yourself a "small business owner" or even -- ugh -- an "entrepreneur." You're not that. In the end, you are what your company does. Not all of us are lucky enough to call ourselves publicans and quaff a few pints of ale every day as part of our jobs. But, we make our contributions other ways and that's how we should always identify ourselves.
Many think of teenagers being fiscally irresponsible. Everyone wants their kids to understand the value of money, but somehow, a lot of them never get there. It makes letting them go that much more difficult. You don't have to push your child to be an entrepreneur just so they will understand how to manage money. Actually there are some simple ways to accomplish this task even if you struggle with money yourself.
Recently I discussed this topic with Asheesh Advani, CEO of Junior Achievement (JA) Worldwide, a massive global organization that educates more than 10 million young people per year. I had long thought JA was primarily focused on teaching kids about entrepreneurship. In actuality, JA has three major pillars of how they help children become productive and resilient in society. Aside from entrepreneurship, they teach career readiness and most importantly financial literacy.
Advani, a member of the Young Presidents' Organization (YPO), has extensive financial experience having built two financial services companies from startup to acquisition. The first was sold to Richard Branson as part of the Virgin Money group and the second was sold to Interactive Brokers, one of the largest brokerage companies in the world. Now, heading up the rapidly growing global organization at JA Worldwide and teaching young people fiscal responsibility in more than 100 countries, he has seen what works best. Here are his insights for getting your kids on the road to financial freedom.
1. Get them started early.
Most parents wait to involve their kids with money because they don't see the necessity. Starting at a young age removes ignorance and reduces risk of bad habits. Advani points out they can see the value of compound interest while still young. "For saving, take a trip to the local bank and open an account when your kids turn 10," advises Advani. "There's nothing like receiving an interest payment (even if it is a few cents) in your name for the first time!"
2. Let them make mistakes with their money.
While no one wants to see anyone waste money, children benefit from learning the consequences poor financial decisions. "For spending, let your kid make some mistakes by spending too much on a toy, concert ticket, or mobile app they could have got for less,"says Advani. "Lessons come quickly when regret kicks in. Low-risk mistakes make for great conversation and learning that can save more costly mistakes down the line."
3. Demonstrate how money equals work, work equals money.
A lot of parents give their children seemingly everything, but then the children don't associate value to material items. Advani advises that parents need to make the connection of work with reward. "The best way for kids to realize this is to earn money for chores and for self-initiated projects," adds Advani. "Create opportunities for small projects to earn money. If everything is provided freely, nothing will be valued."
4. Make sure they appreciate what they have.
Not everyone has enough money, and some may never have more than enough to barely get by. Children who are insolated from poverty are less inclined to value the privileges they have. "Teaching empathy goes hand in hand with teaching financial literacy," asserts Advani. "Ensure your kids appreciate the plight of others so they can appreciate the value of money."
5. Have them share their wealth with others.
The value of money lies not only in your own reward, but also enabling what you can do for others. Advani says charity helps get children thinking about how they can use their money for good. But simply donating means little if the children can't see how the money helps. "For giving, set aside 10% and make it real," says Advani. "Take your kids to meet the recipients of their charitable gift, whether it is a small soup kitchen or a large non-profit with local presence. Even if they give a small amount of money, seeing its impact will drive the point home."
6. Set the best example you can.
Children are sponges when it comes to learning--they soak everything in, including what they observe from their own parents' behaviors. So if they see you frequently blowing money at the mall or burning through your savings account, don't be surprised to see them get involved with similar habits as they get older. "If your kids see you waste money or treat savings frivolously, they will pick up your habits," notes Advani.
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